Help centre
Frequently asked questions
Find answers to everything you need to know.
HydroPure Shower Head
It helps reduce chlorine, impurities, and sediment in your shower water with its Activated Carbon and Vitamin C filters, so you can enjoy a cleaner shower, less dry skin, and softer, less frizzy hair.
The Activated Carbon Filter helps reduce chlorine, impurities, and unwanted odors.
The Vitamin C Filter helps neutralize chlorine, which helps reduce skin dryness, leaves your hair feeling softer with less frizz, and adds a light, refreshing scent to your shower.
It depends on your water quality and usage, but we recommend replacing the filter every 3 months for the best performance.
Yes. It's designed to fit most standard shower arms and installs in just a few minutes without any tools.
Yes. The HydroPure Shower Head comes with a 1-year warranty against manufacturing defects. You can also return or exchange it within 30 days, subject to our Return & Exchange Policy.
No. It helps improve the feel of your water pressure with Micro Jet Technology, which uses fine spray holes to distribute water more efficiently, even while filtering.
Simply remove your current shower head, attach the HydroPure Shower Head, then run the water for 20 seconds before first use.
Yes. The HydroPure Shower Head is easy to remove and reinstall, making it convenient to take with you wherever you go.
Yes. You can easily replace the Vitamin C Filter and choose your preferred scent from Lemon or Coco Vanilla.
You may notice changes in your water quality or scent. In general, we recommend replacing the filter every 3 months, depending on your water quality and usage.
Yes. By helping reduce chlorine and impurities in tap water, the HydroPure Shower Head is suitable for children and people with sensitive skin.
HydroHeat Pad
Yes. It’s made for period cramps. Many also use it for endometriosis and lower-back aches.
Wear it over your clothes. It sits flat and feels soft.
It gets warm in about 8–12 minutes and can stay warm for up to 3 hours, depending on room temperature and how you wear it.
No. It’s pre-filled and sealed. No pouring, no steam, no mess.
Yes. It’s designed for everyday use and tested for safety.
Refill Filter
Over time, your filters collect chlorine, sediment, and other impurities from your shower water.
Replacing them regularly helps maintain:
✓ Cleaner shower water
✓ Better filtration performance
✓ Softer-feeling skin and hair
✓ A fresh shower scent
The Activated Carbon Filter helps reduce chlorine, impurities, and unwanted odors.
The Vitamin C Filter helps neutralize chlorine, helping reduce skin dryness while leaving hair feeling softer with less frizz, plus a refreshing shower scent.
We recommend replacing your filters every 3 months, depending on your water quality and usage.
Yes. Shower Head is designed for everyday showers and helps create a fresher, more enjoyable shower routine.
Yes. By helping reduce chlorine, impurities, and sediment, HydroPure helps reduce skin dryness and leaves hair feeling softer with less frizz.
Yes. It comes with an Activated Carbon Filter and a Rose-scented Vitamin C Filter.
Each cartridge has a different role. Together, they help improve your shower water quality while creating a more refreshing self-care experience.
Chlorine can contribute to skin dryness and leave hair feeling rough. Reducing chlorine helps create a gentler shower experience and leaves hair feeling softer with less frizz.
It helps reduce common impurities and unwanted odors for fresher-feeling shower water.
No. The refreshing aroma is just one of its benefits. The Vitamin C cartridge also provides antioxidant care and helps support softer-feeling skin, better moisture balance, and healthier-looking, shinier hair.
Yes. We recommend replacing both the Activated Carbon Filter and the Vitamin C Filter together every 3 months for the best filtration performance and complete HydroPure experience.
Shipping & Returns
We currently ship across Egypt, with plans to expand to more regions soon.
Orders are typically delivered within 2–5 business days, depending on your location.
Yes. We offer returns and exchanges within 30 days of delivery, with product-specific conditions where applicable.
Yes. All eligible Devailo products are backed by our 1-year warranty against manufacturing defects.