Refund policy

At Devailo, your satisfaction is our priority. You can request a return or exchange within 30 days of receiving your order, subject to the conditions below.

Return & Exchange Conditions

The product must:

  • Be in its original condition.

  • Be returned in its original packaging with all accessories and components.

  • Be free from any damage caused by misuse.

Product-Specific Return & Exchange Policy

HydroPure Shower Head & Accessories

Due to the nature of HydroPure products and their direct contact with water, for hygiene reasons:

  • The product can be returned or exchanged only if it has not been used or installed.

  • The product must be in its original condition.

  • All accessories and components must be included.

HydroHeat Pad & Accessories

HydroHeat products and accessories can be returned or exchanged even after opening or use, provided that:

  • The product is in its original condition.

  • The product has no damage caused by misuse.

  • All accessories and components are included.

Defective Products

If your product arrives with a manufacturing defect, please contact us with your order number and clear photos or a video of the issue. Our team will review your request and provide the appropriate solution.

Important Notes

  • Return shipping costs are the customer's responsibility.

  • Original shipping fees are non-refundable.

  • Customized or made-to-order products cannot be returned.

Return Process

  1. Contact us to request a return and provide your order number.

  2. Send clear photos of the product so we can verify its condition.

  3. Once your request is reviewed and approved, we will send you the return instructions and details.

  4. Products sent without prior approval or outside the approved return process will not be accepted.

Refund Process

Once your return request is approved and the product has been received and inspected, the refund will be transferred to your bank account within 5 business days.