Refund policy

At Devailo, your satisfaction is our priority. You can request a return within 14 days from the date you receive your order.

Return Conditions

To be eligible for a return:

1. The item must be in its original condition, unused, and in its original packaging with all accessories.

2. All original contents (box, manuals, accessories) must be included.

3. Items marked as “non-returnable” or purchased in final clearance sales can only be returned if defective.
   
   

Important Notes:

• Return shipping costs are the responsibility of the customer.

• Original shipping fees are non-refundable.

• Customized or made-to-order products cannot be returned.
  
  

Return Steps

1. Contact us to request a return.

2. Send clear photos of the product to verify its condition.

3. Once approved, we will send you return instructions and the return address.

4. Any returned shipment without prior request will not be accepted.
   
   

Refund Process

After receiving and inspecting the returned product, the refund will be issued to the original payment method within 10 business days, provided it meets the return conditions.